Anycart is committed to providing the best customer experience possible, so when problems occur with items, we are happy to process refunds for issues that fall within our refund policy.
Below are Anycart's guidelines for refund requests. Anycart retains the right to deny any refund request that does not fall within our policy.
If your refund request reason falls outside of the following categories, the request will be reviewed on an individual basis and resolved accordingly.
Refund Request Time Frame
All refund and redelivery requests for missing, damaged, or incorrect items must be requested no later than 4 calendar days after the order has been received or marked as delivered. Missing order reports (orders that are marked as delivered but never received) must be submitted within 24 hours after the end of the scheduled delivery window.
These time frames are to ensure that Anycart can best assist you and resolve issues in the best way possible.
Refund requests submitted after the 4-day window and missing orders reported later than 24 hours after the delivery window are unable to be properly verified with our retailer partners and thus may not be resolved the same as requests received during the appropriate time frame.
Receiving Your Funds
Anycart will process your refund as soon as we determine that your request meets our refund requirements. Once the refund is successfully processed by Anycart, it will post to your original method of payment as a separate transaction, typically within 3-5 business days. Some financial institutions may take up to 10 business days to return the funds to your account.
Once a refund has been successfully processed by Anycart, those funds will no longer be in Anycart’s control. Ultimately, processing times depend on your payment method and financial institution. If you have questions about your financial institution's processing times, we encourage you to contact them directly for more information.
Please feel free to reach out to Anycart Customer Support if you do not see your refund post to your account after the appropriate period of time.
Refund Request Reasons
If a few single items are missing from the order (and are not out-of-stock) it is unlikely that those items can be redelivered to you. In this case, we would be more than happy to provide refunds for those missing items, or credits so that you may reorder them.
If a significant number of items are missing, redelivery of those items is more likely. Please reach out to Anycart Customer Support, and we can attempt to arrange a redelivery of those items. If redelivery is not possible for the store, we can refund those missing items instead. When reaching out to Customer Support, please specify if you would like us to first try for redelivery or if refunding is how you would like to proceed.
Refund requests for damaged, poor quality, or expired items require pictures so the request can be properly reviewed and feedback sent to the store. If an item is expired or spoiled, please provide pictures of the expiration date listed on the item.
If a product is in such a state that it needs to be disposed of right away, we ask that you document the issue with photos prior to disposing of the item.
If numerous items are damaged, spoiled, poor quality, etc. Anycart requires photos of all the issues. We understand that it’s not easy for everyone to provide photos, but in situations involving many items or a large portion of an order, pictures are necessary to provide the best resolution for the issue and prevent future issues.
See here for details on how to submit pictures to Anycart Customer Support with your refund request.
If you receive an item that is incorrect from what is listed on your Anycart receipt or receipt from the store (and you did not receive the item that was charged to the receipt), pictures of the incorrect item are required. Once clear pictures of the item are received and reviewed, we are able to refund what you were charged for and are missing.
If the majority of your items are incorrect, photos are required and Anycart will work with the store to resolve the situation in the best way possible. See here for details on how to submit pictures to Anycart Customer Support with your refund request.
If you have received all your items but also received additional items you did not order, you were not charged for anything not listed on the receipt. You are welcome to use, give away, or dispose of those items as you wish.
Although Anycart works hard to keep errors with substitutions to a minimum, we understand that mistakes happen and not all substitutions provided by your store’s shoppers will meet your needs.
If you requested “no substitutions” on the order and receive substitutions in error, we are able to refund you for those replacements. If the replacement is the same as the original item in a larger size and/or is more expensive, Anycart will refund the price difference between the item ordered and the item received.
If you have allowed substitutions on the order and receive replacements that are unsatisfactory in terms of price, quantity, or item type, we are able to refund those items appropriate to the issue.
We are working with all our retailer partners on better substitution options, so we appreciate your patience and understanding when these incidents occur.
If you have not received your order, but the order is not marked as delivered, please reach out to our Customer Support team for assistance within 24 hours after the end of the scheduled delivery window.
If the order has been marked as delivered but you have not received it, we suggest that if you are able, please verify that the order was not mistakenly delivered in the near vicinity of your residence or property. For example, if your apartment building contains a lobby, we suggest checking there first. If your address is easily confused with a neighbor’s or another area close to your address, checking the door to a neighbor’s residence or any buildings next to your address may also be helpful, if you are able.
If you are unable to look for the order for any reason, or have looked and could not locate the order, please contact Anycart Customer Support for help. If we are unable to locate the order, we can attempt to set up a redelivery of the order at a time that is convenient to you, or we can provide you with a refund.
For any situation of a late or missing order, it may take our Customer Support team a longer amount of time to reach a resolution. We thank you for your patience as we work with the store and our delivery partners to review such issues and resolve them in the best way possible!
Items you do not like
Refund requests for dislike of a product due to personal preference do not fall within Anycart's refund policy. Just as a store will not refund you for an opened product that you decided to try and did not like, Anycart cannot refund you for such items either.
Returns cannot be made through delivery; they must be completed at the store in person. If you are willing and able to take those items back to the store and the store accepts the return, Anycart is able to refund you for those items once we receive confirmation from the store of the successful item return.
All other reasons
Refund requests for any other reason than the above outlined will be reviewed on an individual basis by Anycart Customer Support. If your reason for requesting a refund does not fall in any of the above categories, please contact Customer Support directly for assistance.
Still have questions or need assistance? Submit a request or reach out to a member of our Customer Support Team for help.