Below are more details on each order status listed on your Anycart order page. If you have any questions about your order's current status or the status listed is inaccurate (e.g you have received your order but are not seeing any final updates on the order page, or you have not received your order but the status is "delivered"), please contact Customer Support for assistance!
Immediately after an order has been successfully submitted in checkout, you should be redirected to the order page, with an Anycart Order # and the status 'Order received'. The 'Order received' status means the order was successfully submitted and we are currently working to secure an available delivery time slot.
At this point, we still need to confirm the availability of that slot with the retailer in case of last minute changes. When a delivery window is confirmed (usually within 15 minutes or less), your order status will be updated to 'Scheduled for delivery', and you will receive an email with the confirmed delivery details.
On occasion, when a store is particularly booked up, it can take longer to secure a delivery slot or the time requested may become unavailable. In these rare cases, if you have selected the option to "select the next available time slot" if the one you request becomes unavailable (see below), Anycart will continue working to secure another available delivery window for 1 hour after the order has been submitted.
If we are unable to secure a delivery window for the order after 1 hour, your order will be cancelled and any authorizations on your card released. We have implemented the 1-hour cut-off to avoid situations where you place an order, receive no word about it, and it arrives unexpectedly many days later.
In the event this happens and your order is cancelled, you can easily resubmit your order: How to resubmit an order.
When you place an order through Anycart, there are two steps to the payment process: temporary authorization and final charge.
The temporary authorization is placed on your card almost immediately after the order is placed, to ensure that the appropriate funds are available when the order is shopped. This authorization is typically 15%-20% higher than the estimated cost of the order. This is to ensure that there are enough funds to cover any potential changes to your order, such as product substitutions, weight differences, and out-of-stock items.
Your card is not charged until the final price is determined and order delivered. At this point, the final charge replaces the temporary authorization. The final charge (which is usually lower than the initial estimated cost) will match the items delivered. In the rare case that the final total is greater than the amount your card was authorized for, Anycart will never charge more than the authorized amount.
If you do not see the order status move beyond 'Card authorized' and it has been more than 30 minutes since the order was placed, please reach out to the Customer Support Team for assistance.
Scheduled for delivery
Once we are able to schedule the order with the store, the order page will update with the secured delivery window. You should also receive a separate email with the scheduled delivery details.
Please note that your order may be late for a variety of issues, including but not limited to store staff shortages, delivery issues, or high order volume.
If your delivery window has passed and you do not receive your order nor receive an updates on the order status, please reach out to a member of the Customer Support Team for assistance.
Out for delivery
If you see the 'Out for delivery' status, be on the lookout for your order for when it arrives.
Please note that if your order does not update to this status, the order may still be currently out for delivery; due to store limitations, not all will update the order to this status even though the order may be out for delivery.
Consistency with this status is a point of communication we are working with all our retailer partners to improve. We appreciate your understanding and patience if you do see this status before your order is delivered. Please do not hesitate to reach out to our Customer Support Team if you have questions about the delivery status of the order!
Once an order has been delivered, the order page should update to a 'delivered' state along with the time that it was marked as delivered.
At this point, your card is charged the final amount for the order and the temporary authorization is released. For most stores, this delivery update happens very quickly.
If you have received your order but are not seeing any final updates on the order page, or if you have not received your order but the status is 'delivered', please contact Customer Support for assistance!
Again, if you have any questions about your order's current status or the status listed is inaccurate, please contact Customer Support for assistance!
Still have questions or need assistance? Submit a request or reach out to a member of our Customer Support Team for help.